If you wish to return an item you must contact us via email on firstname.lastname@example.org please email us a detailed description of the fault and an image if possible.
With products you can return the item within 14 days of your purchase and you can be fully refunded.
We also do not refund the original shipping and handling that you paid on the order.
All orders if they are in stock are shipped within 48 hours but please allow 5 working days to receive your order.
We use the following carriers to deliver our orders:
Small orders get sent Royal Mail First Class, if your order is Large it will go by courier and have a tracking number, if you require your tracking number please email email@example.com we can also track your parcel for you and let you know on its progress. Please be aware that small orders are not tracked.
The rate charged for the shipping of your order is based on the weight of your goods and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to proceed.